TERMS & SALE CONDITIONS

Prices

All prices are inclusive of the statutory value added tax (VAT). lunilou® reserves the right to change prices without notice. Prices are subject to change. Transmission errors excepted.

We will deliver your orders as soon as possible. Generally, orders are being carried out twice a week. If by mistake an ordered product can’t be delivered, we will inform the client without delay. Exceeding the delivery time, not justified by force majeur (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of 30 (thirty) days the refund of the amount paid in connection with the sale. In all case, we shall not be liable for delays in delivery which are the responsibility of the commissioned carrier or custom clearance.

The customer shall be billed for shipping costs of returns resulting from refusal to accept delivery.

The delivery and payment process is described in detail while ordering.

Please find a detailed specification of our payment conditions and shipment costs here: payment & delivery

 

Payment

  • Online payment by Mastercard, Maestro, Visa, American Express, Diners Club International or via PayPal
  • Payment by bank wire

Our account details:

Bank: Privredna banka Zagreb, 10000 Zagreb

Owner: sorelle d.o.o., Ivice Lovinčića 20, HR-10360, Sesvete

IBAN: HR5423400091110759255

SWIFT: PBZGHR2X

If you choose to pay by bank wire, you have to transfer the total order amount to our bank account within 3 business days. Note that we will ship out your order only after we have received your payment. In case there is still no payment entry after 7 days, lunilou will automatically cancel your order.

For a quick delivery, it is best to choose for one of the other online payment options we offer.

All payments must be made in accordance with the instructions given on the pages of the online store.

 

Seller/Scope of application

The Seller and your contracting partner is lunilou®, represented by sorelle d.o.o.. The business relations between you and lunilou are subject exclusively to the General Terms and Conditions set out below in the version that is in effect at the time of placing the order. lunilou does not accept or acknowledge any deviation or contrary terms and conditions of the Ordering Party, unless we expressly agree to their applicability in advance in writing.

 

Offer and conclusion of contract

The Seller and your contracting partner is lunilou, represented by sorelle d.o.o.. The business relations between you and lunilou are subject exclusively to the General Terms and Conditions set out below in the version that is in effect at the time of placing the order. lunilou does not accept or acknowledge any deviating or contrary terms and conditions of the Ordering Party, unless we expressly agree to their applicability in advance in writing.

 

Complaints and returns 

Complaints must be made within 7 (seven) working days following the delivery date; otherwise the delivery shall be deemed to have been accepted. You can contact us by e-mail: info@lunilou.com

You can return all products ordered on lunilou.com within 7 (seven) working days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer. 

Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product. 

Excluded from the above right to return goods are:

  • Products where the tamper-evident seal or blister pack has been damaged
  • Products especially custom ordered or manufactured
  • All graphic, decoration and consulting services

Products shall be returned at the customer’s expense and risk. lunilou will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

Please return the goods to:

lunilou

by sorelle d.o.o.

Ivice Lovinčića 20

10360 Sesvete

Croatia

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be processed then.

If you need any further information, you can contact us by e-mail: info@lunilou.com

 

Retention  of  title 

The goods shall remain our property until payment has been made in full.

 

Transfer of risk

On sending the items out from lunilou.com the corresponding risks alienate to the buyer.

 

Liability

The customer shall himself be responsible for the selection and use of the products. Claims for damages of any kind are excluded, unless we have caused the damage intentionally or through gross negligence. We shall not, under any circumstances, be liable for consequential or indirect damages. The commissioned carrier shall be liable for damage sustained during transit.

 

PRODUCT AVAILABILITY

Our store automatically manages inventory however all products on our website are supplied subject to availability. From time to time some of our products may be unavailable and we will contact you as soon as possible if we anticipate any delays. If an item that you wish to purchase is indicated as out of stock and you wish to place an order, just let us know via our contact form and we will notify you when the stock arrives. There is no obligation for you to purchase your request, unless it is a special order where we require payment before ordering goods.

 

HANDMADE ITEMS

A lot of our items are handmade so the item you receive may not always be exactly the same as the images in our store. Fabric patterns may sit differently, or the color and shapes might change slightly. This doesn’t mean that your order is faulty in any way; it’s just what makes your handmade item so unique!

 

PRODUCT USE

We cannot accept any responsibility if products are changed in any manner from the condition that they were supplied or in a manner not intended for use. Adult supervision is recommended at all times with toy and teething products.

 

WARRANTIES

Most of our products come with a manufacturer’s warranty. If you have a claim, a repair or replacement will be organized for you at the discretion of the manufacturer. Your warranty period begins from the time of purchase and exists for the period stated for each individual item by the manufacturer. The timeframe for replacement or repair of your claim will be dependent upon the manufacturer and we will keep you updated on the process.

You will be required to supply a proof of purchase (the invoice emailed to you at the time of placing your order) and all postage costs incurred by returning products for repair or replacement will be your responsibility. If you wish to know the conditions of a manufacturer warranty before ordering, please feel welcome to contact us first.

 

COPYRIGHT

This website is the property of lunilou® and is protected by international copyright laws. All rights are reserved. Please respect that no part of this website may be copied, reproduced, duplicated, sold, re-sold or exploited for any commercial purpose unless permitted by lunilou®. lunilou® is a Trade Marked Business and any infringements of that trademark is unlawful. All logos and trademarks are the property of their respective owners.

 

DISCLAIMER

We endeavor to ensure that the products and product information provided by our manufacturers at lunilou® are safe, healthy and complete.  We rely upon the information supplied by our manufacturers as being accurate so we may assess their products suitability for use and sale in our store. However, it is the customers’ responsibility to determine whether particular products are suitable for their use or purpose in their circumstances.

 

We have made every effort to ensure that the information contained on this website is accurate; however, lunilou® shall have no liability with respect to any misleading or inaccurate information, loss or damage caused directly or indirectly by the information contained on this site.

 

Links to other websites are there to provide an informative service and do not constitute endorsement of material at those sites, or any associated organization, product or service.

 

The information, images, photographs, trademarks, products and in general the elements and material that you will find in the Site are disclosed only for promotional and advertising purposes; you may download or copy any of such elements and material only for private, personal and not commercial use. lunilou® makes no warranties of the absence of malicious programs (such as viruses, bugs or trojan horses). lunilou® shall not be responsible or liable for any damages of any kind whatever arising out of, caused by or related to your use of the site. lunilou® does not represent or warrant that the information contained in the site is accurate and complete.

 

Special clauses

In the event of one or more passages no longer reflecting the current law due to changes in the law, this shall not render all of the general terms and conditions invalid. Instead, the passages which no longer reflect the law shall be replaced by passages reflecting the amended law. All of the unaffected passages shall remain binding. Our transactions shall be based exclusively on Croatian law. The place of performance and jurisdiction is Zagreb, HR.

 

Zagreb, 1.3.2017.