RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIVING ORDER FOR EITHER AN EXCHANGE OR A STORE CREDIT IN THE FORM OF A GIFT CARD.

CONDITION OF RETURN

  • Full price item
  • Unworn and unwashed
  • Original tags attached
  • Hygiene strip MUST be attached to product (swimwear and underwear)
  • NO RETURNS OR EXCHANGES ON SALE ITEMS
  • Please note that customers are responsible for return shipping costs
  • We do not offer refunds for incorrect sizing or change of mind

 

EXCHANGES

  • Available for Croatian and Swiss customers
  • For items to the same value of your original purchase
  • Please note shipping costs are not included in store credit value
  • Alternatively, you can repurchase the correct size or style with a store credit

 

INTERNATIONAL RETURNS

  • Return in exchange for a store credit
  • Store credit can be used to repurchase a new size or style and does not expire
  • We do not offer international exchanges
  • Customers are responsible for return shipping costs

 

FAULTY OR INCORRECT ITEM

If you believe you have received a faulty or incorrect item please email us at info@lunilou.com prior to returning your item