We are genuine when we say that your visit and support is very important at lunilou so we do our best to ensure that your order is processed quickly and with care. Once you have placed your order you will be sent an email to confirm the details.
We are a Croatian based, family business and all prices are in EUR – euro and include (VAT). We reserve the right to change pricing without notice.
Credit card payments are processed using CorvusPay, a safe and secure payment gateway. We do not have access to your card or account details.
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
You may wish to use PayPal using your PayPal account or your Visa or MasterCard credit or debit card. You will be taken to the Paypal payment page to make your secure payment and we do not have access to your card or account details.
We also accept payment via direct debit bank transfer from Croatian bank accounts. You will be given the details of our bank account by contacting us at [email protected]. Payment may take up to 3 days to reach our account. Once your payment has been received we will dispatch your order.
Our account details:
Bank: Privredna banka Zagreb d.d., 10000 Zagreb
Owner: sorelle d.o.o., Ivice Lovinčića 20, HR-10360, Sesvete
If you choose to pay by bank wire, you have to transfer the total order amount including shipping costs to our bank account within 3 business days. Note that we will ship out your order only after we have received your payment. In case there is still no payment entry after 7 days, lunilou will automatically cancel your order. For this type of order please contact us at [email protected].
For a quick delivery, it is best to choose for one of the other online payment options we offer.
All payments must be made in accordance with the instructions given on the pages of the online store.
DISCOUNTS & VOUCHERS
We currently offer some discounts towards consecutive purchases from our store. Please note that only one discount/voucher can be redeemed per purchase. This includes gift vouchers and Valued Customer Gift discounts. We request that Gift vouchers and Valued Customer Vouchers be used within 6 months of date of purchase.