We are genuine when we say that your visit and support is very important at lunilou so we do our best to ensure that your order is processed quickly and with care. Once you have placed your order you will be sent an email to confirm the details.

We are a Croatian based, family business and all prices are in EUR – euro and include (VAT). We reserve the right to change pricing without notice.


Credit card payments are processed using PayWay, a safe and secure payment gateway. We do not have access to your card or account details.



Your information is safe at lunilou® (Online Security)

Secure Socket Layer (SSL) encryption technology and other tools to protect all your information we collect on our websites. We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the Internet is an open system and lunilou® cannot guarantee that the personal information you submit will not be intercepted by others.



You may wish to use PayPal using your PayPal account or your Visa or MasterCard credit or debit card. You will be taken to the Paypal payment page to make your secure payment and we do not have access to your card or account details.


We also accept payment via direct debit bank transfer from Croatian bank accounts. You will be given the details of our bank account by contacting us at Payment may take up to 3 days to reach our account. Once your payment has been received we will dispatch your order.

Our account details:

Bank: Privredna banka Zagreb d.d., 10000 Zagreb

Owner: sorelle d.o.o., Ivice Lovinčića 20, HR-10360, Sesvete

IBAN: HR5423400091110759255


If you choose to pay by bank wire, you have to transfer the total order amount including shipping costs to our bank account within 3 business days. Note that we will ship out your order only after we have received your payment. In case there is still no payment entry after 7 days, lunilou will automatically cancel your order. For this type of order please contact us at

For a quick delivery, it is best to choose for one of the other online payment options we offer.

All payments must be made in accordance with the instructions given on the pages of the online store.


We currently offer some discounts towards consecutive purchases from our store. Please note that only one discount/voucher can be redeemed per purchase. This includes gift vouchers and Valued Customer Gift discounts. We request that Gift vouchers and Valued Customer Vouchers be used within 6 months of date of purchase.