PAYMENT & DELIVERY
We are genuine when we say that your visit and support is very important at lunilou so we do our best to ensure that your order is processed quickly and with care. Once you have placed your order you will be sent an email to confirm the details.
We are a Croatian based, family business and all prices are in EUR – euros and include (VAT). We reserve the right to change pricing without notice.
We currently accept payment by Credit Card, Paypal, Cheque, Money order, Bank deposit, Payment upon delivery/collection (local residents only).
Please read for further information on our payment methods below.
Mastercard and Visa credit card payments are processed using PayWay, a safe and secure payment gateway. We do not have access to your card or account details.
Your information is safe at lunilou® (Online Security)
Secure Socket Layer (SSL) encryption technology and other tools to protect all your information we collect on our websites. We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the Internet is an open system and lunilou® cannot guarantee that the personal information you submit will not be intercepted by others.
You may wish to use PayPal using your PayPal account or your Visa or MasterCard credit or debit card. You will be taken to the Paypal payment page to make your secure payment and we do not have access to your card or account details.
We also accept payment via direct debit bank transfer from Croatian bank accounts. You will be given the details of our bank account during checkout. Payment may take up to 3 days to reach our account. Once your payment has been received we will dispatch your order.
DISCOUNTS & VOUCHERS
We currently offer some discounts towards consecutive purchases from our store. Please note that only one discount/voucher can be redeemed per purchase. This includes gift vouchers and Valued Customer Gift discounts. We request that Gift vouchers and Valued Customer Vouchers be used within 6 months of date of purchase.
lunilou® is happy to assist you in ordering in special sizes, styles and colors (for example wallpapers, birth posters…). Please email us or leave a comment on our contact form if you have a special request.
The shipping of online orders is carried out with Hrvatska pošta and delivery is free.
The shipping of online orders is carried out with DPD.
The shipment costs are flat rate of EUR 15.-
The additional statutory value added tax (VAT) will be removed automatically in the ordering process.
Your national TAX as well as additional customs duties and charges will fall due at the Ordering Party expense, the amount of which we are neither able to influence nor predict. We have no control over shipping delays caused by selective customs checks.
For more information, please contact your local customs office.
We appreciate your custom and every order big or small is special. We therefore believe that your parcel should arrive carefully wrapped within mail packaging. We are currently using brown paper wrapping and cotton twine to tie your parcel with. If you really would prefer not to have your items wrapped please indicate this when you checkout in the ‘notes for this order’ box.
Because we care about the environment most of our packaging is recycled and we ask that you try to keep reusing it where you can. We try to recycle packaging sent or given to us, saved from day to day life or given to us by family and friends. This may mean that sometimes your items may arrive wrapped in paper/cardboard/ air wrap/bubble wrap, packing peanuts or plastic. We appreciate your understanding that most packaging won’t be new or always plastic free.
We will continually strive to improve and provide the most eco-friendly options when sending you your parcels. Australia Post is currently working towards expanding their recycled range and most of the packaging we choose has some recycled content.
What can you expect when receiving an order from our store?
We will use bubble wrap, peanuts or packaging if your item is deemed fragile or potentially easy to damage in transit. We use boxes, tough envelopes, pre-paid satchels and padded bags.
PLEASE NOTE: Our shopping cart system manages inventory as purchases are made. The exception to this is nappies selected in a package. Whilst every care is taken to ensure stock levels are correct at the time of your purchase we will contact you to discuss options if delays are anticipated in supplying you with your product. Where a product is out of stock or we are unable to deliver your order you have the choice of a full refund or credit/exchange.